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Support hours: (Moscow Time) 09 a.m. — 06 p.m. |
Technical support is designated to consider the issues related to computers, Internet, and software:
- Software functionality
- Computer setting
- Internet connection settings
- Market data history
- Datafeed quality
- Web site functioning
Questions related to agreements conclusion, transactions and accounts status should be directed to dealing support.
If you already filled out the form, but did not receive an answer, please check, if you supplied a correct return address. If you find your request ID on “Incorrect e-mail” page, it means the address is incorrect and we can't answer you. Please, contact the support again indicating the correct address.
The answers to frequently asked questions you can find in “FAQ”. And make sure you read the instructions in “Software ” starting the operation.
If you have an urgent request, please call us.
So:
- I read the “FAQ”.
- I studied the instructions in “Software” section.
- I did not find an answer and would like to send a request.