Äëÿ áûñòðîãî ïðîñìîòðà îòâåòà íàâåäèòå êóðñîð íà âîïðîñ — îòâåò ïîÿâèòñÿ ÷åðåç ñåêóíäó âî ôðåéìå. Äëÿ ïîëó÷åíèÿ îòâåòà â ïîëíîì îêíå ùåëêíèòå ëåâîé êíîïêîé ìûøè íà âîïðîñå.

• General questions
• 1. How can I open a real account?
  2. How do I transfer the deposit?
  3. Can I use the deposit as a regular bank account - for paying bills, issuing credit cards and so on?
  4. How can I withdraw part or all of the money from my account?
  5. How much can I earn with the minimum deposit?
  6. What is the trading schedule for Forex?
  7. What is the difference between trading real and trading demo?
  8. Can I issue trading orders around the clock?
  9. Can I keep an open position for several days or do I have to close it in the end of a bank day or week?
  10. Can I call you and issue a trading order over the phone?
  11. Is Akmos Trade insured?
  12. What is "Akmos sentiment indicator"
  13. What is the pip (point) price for a given currency?
  14. Can I open a managed account?
• Demo trading
• 1. My demo account has expired. How can I renew it?
  2. I am trying to renew my account, but get an error message. What should I do?
  3. I am trying to open a new demo account, but get an error message. How can I get a new demo account?
  4. A few weeks ago I registered a demo account. I want to access it again. How can I do it?
  5. I enter correct login and password but get an error "Invalid login or password" or "Invalid Password". Why doesn't it work?
  6. I registered a demo account, but did not receive the registration letter. Why?
  7. How do you use my e-mail address which you collect during registration?
• Technical questions
• • General
  • 1. What do I need to start working with you over the Internet?
    2. I am connected to the Internet through a proxy server. How can I set it up?
    3. I forgot my password. What should I do?
    4. I use Microsoft Internet Explorer 5.0 or above. When I try to start your applications a small window pops up, but it contains just the words "(name of application) would appear here if your browser supported Java.". How to update MSIE 5.0 (5.5,
    5. I use Netscape Navigator 4.0 (2.0, 3.0 or InternetExplorer 2.0, 3.0). Why AFMCharts doesn't work?
    6. When I use one of the Java applications with Microsoft Internet Explorer, I get an error "SecurityException Unable to check hostname dataman.akmos.ru". How can it be fixed?
    7. After entering login and password into a Java-application I get an error message "No Route To Host, operation timed out or ERROR--java.net.NoRouteToHostException:Operation timed out". How can it be fixed?
    8. After entering login and password into a Java-application I get an error message "ERROR -- java.security.AccessControlException: access denied (java.net.SocketPermission dataman.akmos.ru resolve)"
    9. When trying to load a Java application instead of a usual pannel with prompts for login and password I see a gray square. What should I do?
    10. What's the time zone used in your application?
    11. The quotes in the trading terminal change less frequently than the quotes in AFMCharts or AFM IDLe. Why?
  • AFMDealer
  • 1. I enter correct password, but get an error message "Invalid user name or password". Why?
    2. I am using an HTML version of the terminal. I enter login and password, press enter, but terminal returns to the login page without giving any error message.
    3. Can I manage my account by phone in case of emergency?
    4. AFMDealer says: "Market is closed" but I know that Forex market is open 24 hours a day. How come?
    5. I am opening a new position in HTML terminal: get a quote, confirm it, but the new position does not appear in the list and I get a message "Unconfirmed order cancelled" Why?
    6. I am trying to open a position, but without receiving a quote get a message "Unconfirmed order cancelled"
    7. I am using Java version of AFMSystem. I enter login and password, click login. The status line shows "Load OK", but the terminal window does not open.
    8. Instead of a usual pannel with fields for entereing login and password I see a gray square.
    9. How to close a position?
    10. You have two versions of AFMSystem - Java and HTML. Which one should be used?
    11. I would like to see my account history in the old trading system. How can I do it?
  • AFMCharts
  • 1. I use Microsoft Internet Explorer 5.0. When I open a large number of charts, sometimes I see an error "Out of memory". I know that my computer has enough memory. Why does this happen?
    2. Instead of a usual pannel with prompts for login and password I see a gray square. What should I do?
    3. How should I set up a FireWall for AFMCharts?
    4. I enter code and password, press Login, wait for a long time and then see an error "ERROR -- Connection timed out". What's wrong?
    5. I enter code and password but get "ERROR -- Invalid password". Why?
    6. AFMCharts produces an error XXX. Where can I learn what it means?
    7. I want to change the interval in the chart (currency, color, add indicatorand so on) but don't know how to do it. Please help.
    8. Are you really sending quotes in real time? The time of the last quote in AFMCharts is behind my current time by several hours.
    9. On the bottom of every window there is a line "Warning! Applet Window". What is it?
    10. I would like to use an indicator XXX, but AFMCharts doen't have it. Could you please add it?
    11. I would like AFMCharts to work in such and such way. Please change interface, add or remove option, and so on.
    12. Can you modify AFMCharts in such a way that some windows could always remain above others (turn on always on top feature).
    13. Before I had several windows with charts, now I get just the News and Quote Spread Sheet windows. How can I restore the charts?
    14. What is the daily data volume transmitted by AFMCharts?
    15. When I start AFMSystem and AFMCharts from the Trading Floor page, only AFMSystem opens up. AFMCharts is not appearing even if "Launch AFMCharts" is checked.
  • AFM IDLe
  • 1. How often does AFM IDLe receive quote updates?
    2. Why doesn't AFM IDLe automatically refresh data in MetaStock?
    3. How should I set up a FireWall for AFM IDLe?
    4. There seems to be a difference in time between bars in AFMCharts and AFM IDLe equal to the interval.
    5. MetaStock does not show the current daily bar.
  • AFMTicks
  • 1. How should I set up a FireWall for AFMTicks?
  • AFM QView
  • 1. If I launch two copies of AFM QView they lock up my browser. How can I fix it?
    2. I have a real account. My position was closed by a STOP (LIMIT) order. I looked in AFM QView about the time when my position was closed, but did not find the quote equal to that STOP (LIMIT) order. Why doesn't AFM QView show my quote?
    3. I launched AFM QView. It showed a line "+ Started ..." and nothing more. Where are the quotes?
    4. How should I set up a FireWall for AFM QView?